Shipping Policy

At Sands of Zion, we are dedicated to delivering your meaningful products with care and efficiency. Here’s everything you need to know about our shipping policy:

Delivery Cost and Conditions

• Free Shipping on Orders $99+: Enjoy free shipping on orders over $99 to 194 countries, including the USA, Canada, Australia, and Europe.
• For orders under $99, shipping rates will be calculated at checkout.

Duties and Taxes

• United States: Sands of Zion covers applicable taxes and duties for orders shipped within the USA.
• Other Countries: For international orders, payment of any taxes or duties is the responsibility of the recipient and may vary based on your country’s regulations.

Shipping Timeframes

Delivery times may vary depending on your location:

• USA & Canada: Typically 7-14 business days.
• Australia & Europe: Typically 10-20 business days.
• Other Countries: Shipping times may vary based on local carriers and customs clearance.

Tracking Your Order

Once your order is shipped, you will receive a confirmation email with tracking details to monitor your delivery status.

Need Assistance?

If you have any questions about your shipment or experience delays, please contact our customer care team at hello@sandsofzion.com.

Thank you for choosing Sands of Zion. Your support helps us honor the promise and contribute to a brighter future for Israel.

Returns & Refund Policy - Sands of Zion

At Sands of Zion, your satisfaction is our top priority. We strive to deliver high-quality products that bring meaning and joy to your life. However, if you are not satisfied, we’re here to help.

You may request a refund in the following cases:

1. Product Quality: If you are not satisfied with the quality of the product you received.
2. Shipping Delays: If your package has been in transit for more than 6 weeks with no updates.
3. Damaged or Incomplete Order: If your package arrives damaged or incomplete.

How to Request a Refund:

1. Contact Us: Send a detailed description of the issue, along with photos or videos (if applicable), to our customer care team at hello@sandsofzion.com.
2. Response Time: Our team will review your request and respond within 1-3 business days.
3. Refund Process: Once your refund is approved, the amount will be issued to the original payment method used at checkout. Most refunds are processed within 7 business days, though in rare cases, it may take up to 14 business days.

We are committed to resolving any issues promptly and ensuring your experience with Sands of Zion is positive and meaningful. Thank you for supporting our mission!